Frequently asked questions

How do I pay for my trip?

You pay in cash at the end of your trip. No card payment is needed on the day.

A deposit by bank transfer confirms your booking. The rest is paid in cash at the end of your trip.

What is the cancellation policy?

You can cancel free of charge up to 48 hours before departure.

If you cancel inside 48 hours of departure, part of your deposit is kept as compensation.

What happens if the weather cancels my trip?

If we cancel a trip because of weather, you choose: a new date or a full refund.

How big are the groups?

There is no fixed cap on group size. Tell us your numbers when you book and we plan the trip around your group.

What languages do the guides speak?

Our guides speak Arabic, French and English.

Where do we meet?

We pick you up from your hotel or riad in Marrakech, or meet you at a central meeting point - your choice.

Can I book a private trip?

Private trips are available for families, couples and groups, built around your dates and pace.

What should I bring?

Bring comfortable clothes, sunscreen, sunglasses and shoes suited to walking. Please arrive on time for departure.

How quickly will you reply to my message?

We reply within one business day.

Do I need a driving licence for the quad bikes, and who can ride?

No driving licence is needed. The minimum age to drive a quad is 16, and children can ride as passengers from age 6.

Who can go paragliding, and where do we meet?

Paragliding is open from age 5, for flyers weighing between 30 and 110 kg. It is not suitable for people with acute heart problems, chronic blood-pressure conditions, or serious back or knee injuries, and you need to be able to run a few steps at takeoff and landing. Flights leave from 11:00 and the meeting point is Hotel Tazi in Marrakech.

What time is the balloon pickup, and how long does it last?

Pickup is between 04:30 and 05:30 from your Marrakech accommodation, before sunrise. The flight lasts 45 to 60 minutes and the full experience takes 3 to 4 hours.

Can I stay overnight on the camel trek?

No, overnight camp stays are not available with the camel trek. Camel rides run during the day, from 09:00 until sunset.

Do you run Sahara desert trips?

Sahara trips are currently arranged on request only. Tell us your dates on WhatsApp and we will build the trip with you.

What is included in the Imlil day trip?

Message us on WhatsApp with your date and group size and we confirm exactly what is included before you book.